Refund policy
Return & Refund Policy
01 / RETURN ELIGIBILITY
At GRIT QUARTER, we want customers to have a straightforward return experience.
Eligible purchases may be returned within 30 calendar days from the date of delivery, provided the merchandise satisfies the conditions outlined in this policy.
Before sending any product back, customers must contact our support team and receive return instructions.
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02 / CONDITION OF RETURNED ITEMS
To qualify for a refund or exchange, returned merchandise must be in its original condition.
The following requirements apply:
- Items must be unworn and unused.
- Products must not have been washed, altered, repaired, or modified.
- Merchandise must be free from stains, odors, or other signs of use.
- Original tags and labels should remain attached where applicable.
- Original packaging and included accessories should be returned when applicable.
- Products should be packaged securely to prevent damage during transportation.
GRIT QUARTER reserves the right to decline or adjust a refund if returned merchandise does not satisfy these requirements.
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03 / HOW TO REQUEST A RETURN
Please contact us before shipping any merchandise back.
Email: Gxycwl79187f@outlook.com
Your message should include:
- Order number;
- Product name;
- Reason for the return; and
- Photos or other information when the product is damaged, defective, or incorrect.
Once your request has been reviewed, we will provide the appropriate return instructions.
Please do not send merchandise back without authorization.
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04 / RETURN ADDRESS
Approved returns should be sent to:
GRIT QUARTER
2711 REBECCA LYNN AV
BATON ROUGE, LA 70807
United States
Please wait for our return instructions before shipping your package.
Customers should keep the shipping receipt and tracking information until the return has been fully processed.
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05 / CUSTOMER-PREFERENCE RETURNS
Returns caused by customer preference may include:
- Change of mind;
- Incorrect size selected;
- No longer wanting the product;
- Ordering by mistake; or
- Other reasons unrelated to a product defect or fulfillment error.
For an approved customer-preference return, a $30.00 USD return shipping fee will be deducted from the refund.
GRIT QUARTER does not charge a separate restocking fee.
Original shipping charges, where applicable, are generally non-refundable.
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06 / WRONG, DAMAGED, OR DEFECTIVE ITEMS
If you receive an item that is incorrect, damaged, or has a qualifying defect, please contact us as soon as possible.
We may request photographs showing:
- The product;
- The affected area;
- Product packaging; and
- Shipping packaging when relevant.
After reviewing the information, we will determine the appropriate solution.
Depending on the circumstances, the resolution may include a replacement, exchange, refund, or another appropriate remedy.
When an issue is confirmed to have resulted from our fulfillment or handling, the applicable return shipping cost will be covered by GRIT QUARTER.
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07 / EXCHANGES
Eligible merchandise may be exchanged within 30 calendar days after delivery.
Exchange requests are subject to:
- The merchandise meeting our return-condition requirements;
- Availability of the requested replacement; and
- Compliance with the return procedure described above.
If the requested replacement is unavailable, we may offer another appropriate solution, including a refund.
When an exchange is requested because of customer preference or incorrect sizing, the $30.00 USD return shipping fee may apply.
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08 / ITEMS NOT ELIGIBLE FOR RETURN
A return may be refused when merchandise:
- Has been worn or used;
- Has been washed;
- Has been altered or modified;
- Shows stains, odors, or other signs of use;
- Has been damaged after delivery through customer handling;
- Is missing required tags, packaging, or accessories;
- Is returned after the applicable return period;
- Is sent without following our return instructions; or
- Was clearly identified as final sale or non-returnable at the time of purchase.
Nothing in this section is intended to limit consumer rights that cannot legally be excluded.
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09 / RETURN SHIPPING
For customer-preference returns, the customer is responsible for the applicable return shipping cost, which will be reflected as the $30.00 USD return shipping deduction.
For confirmed incorrect, damaged, or qualifying defective merchandise caused by GRIT QUARTER or occurring during fulfillment, we will provide an appropriate return-shipping solution.
Customers are encouraged to use a tracked shipping service when returning merchandise.
GRIT QUARTER is not responsible for return packages that cannot be verified as shipped or that do not reach the designated return address.
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10 / RETURN INSPECTION
All returned merchandise is subject to inspection after arrival.
The inspection allows us to verify:
- The condition of the merchandise;
- Whether the item matches the original order;
- Whether required packaging and accessories are included; and
- Whether the return meets the requirements of this policy.
After inspection, the return may be approved, approved with applicable deductions, or declined.
Receipt of a returned package does not automatically guarantee a refund.
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11 / REFUND PROCESSING
Once a return has been approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are normally processed within 5–7 business days after the return has been inspected and approved.
For customer-preference returns, the applicable $30.00 USD return shipping fee will be deducted before the refund is issued.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount becomes available in your account.
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12 / REFUND NOT RECEIVED
If your refund has been approved but you do not see the funds in your account, please first check your original payment method and recent transaction history.
If the refund remains unavailable after the applicable processing period, contact:
Please provide your order number so that we can review the transaction.
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13 / ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible after an order is placed.
Orders may generally be canceled within 24 hours, provided the order has not already entered fulfillment or been shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible. In that situation, the customer may use the applicable return procedure after delivery.
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14 / RETURN PACKAGING
Customers are responsible for packaging returned merchandise appropriately.
The product should be protected against damage, moisture, crushing, or other conditions that could affect its return eligibility.
We recommend retaining:
- Shipping receipt;
- Tracking number; and
- Proof of delivery.
These records may be useful if a return shipment encounters a transportation problem.
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15 / PROMOTIONAL ORDERS
If an order was purchased using a discount code, promotional offer, bundle discount, free gift, or other special pricing arrangement, a partial return may affect the final refund amount.
Promotional discounts may be recalculated based on the merchandise retained after the return.
Where required by the terms of a promotion, promotional gifts or associated items may also need to be returned.
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16 / PACKAGES RETURNED TO US
If an order is returned to GRIT QUARTER because of an incorrect address, incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the customer, additional shipping costs may apply if reshipment is requested.
If the customer does not request reshipment, any refund may be adjusted for applicable shipping or handling costs.
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17 / APPLICABLE CONSUMER RIGHTS
This policy describes our standard return and refund procedures.
Nothing in this policy is intended to waive, restrict, or override any consumer protection or other legal right that cannot lawfully be excluded or limited under applicable law.
Where mandatory legal requirements provide additional rights or remedies, those requirements will continue to apply.
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18 / CONTACT US
For all return, exchange, refund, or cancellation questions, please contact:
GRIT QUARTER
MARY MARIE WILLIAMS
2711 REBECCA LYNN AV
BATON ROUGE, LA 70807
United States
Email: Gxycwl79187f@outlook.com
Please include your order number in your message whenever possible so we can locate your purchase and assist you efficiently.