Shipping policy

Shipping Policy

 

01 / ORDER FULFILLMENT

GRIT QUARTER works to prepare and dispatch customer orders as efficiently as possible.

After an order has been successfully placed and payment has been confirmed, orders generally require 1–3 business days for processing.

Processing may include:

  • Payment verification;

  • Order review;

  • Product preparation;

  • Quality checking;

  • Packaging; and

  • Handover to the shipping carrier.

Orders placed around weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.

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02 / SHIPPING TRANSIT TIMES

After an order has been dispatched, estimated transportation times are generally:

Destination Estimated Transit Time
United States 7–15 business days
Europe 7–15 business days

The estimated total fulfillment period is generally around 8–18 business days, including processing and transportation.

These timeframes are estimates only and should not be interpreted as guaranteed delivery dates.

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03 / SHIPPING COST

Standard shipping is generally free for eligible orders.

If a particular order, product, destination, or shipping method requires an additional charge, the applicable shipping cost will be displayed during checkout before payment is completed.

Customers are responsible for reviewing the final order total before submitting payment.

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04 / TRACKING INFORMATION

Once your order has been dispatched, available tracking information will generally be sent to the email address provided during checkout.

Please understand that a tracking number may not show movement immediately after shipment.

Carrier systems can require additional time to register the first scan or update tracking information.

If your tracking information has not updated for an extended period, please contact:

Gxycwl79187f@outlook.com

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05 / DELIVERY ESTIMATES

Delivery estimates are provided for planning purposes only.

Actual delivery times can vary because of circumstances such as:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Transportation disruptions;

  • Customs inspections;

  • High shipping volume;

  • Incorrect or incomplete addresses;

  • Remote delivery locations; or

  • Other circumstances beyond our reasonable control.

GRIT QUARTER cannot guarantee arrival on a particular calendar date unless expressly agreed otherwise.

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06 / SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your:

  • Full name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State;

  • ZIP code; and

  • Contact information.

If you notice an error after placing an order, contact us immediately.

Once an order has been processed or dispatched, changing the delivery address may no longer be possible.

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07 / INCORRECT ADDRESS

If a package cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, additional shipping costs may apply if the package needs to be reshipped.

If the carrier returns the package to us, we may contact the customer regarding available options.

Any additional transportation cost caused by incorrect customer-provided information may be the customer's responsibility.

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08 / DELIVERED BUT NOT RECEIVED

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location;

  • Building reception or mailroom;

  • Around entrances or other secure areas;

  • With household members; and

  • With nearby neighbors where appropriate.

You should also contact the carrier using the tracking information provided.

If the package remains missing, contact GRIT QUARTER at:

Gxycwl79187f@outlook.com

Please provide your order number and tracking information so that we can review the situation.

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09 / SHIPPING DELAYS

A shipment taking longer than the estimated timeframe does not necessarily mean that the package has been lost.

Delays can occur during transportation or processing because of circumstances outside our reasonable control.

If tracking information shows continued movement, customers should generally allow the carrier additional time to complete delivery.

Where tracking indicates an unusual or prolonged lack of movement, we may review the shipment and determine whether further action is appropriate.

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10 / LOST SHIPMENTS

If a package appears to have been lost during transportation, GRIT QUARTER may review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

Customers may be asked to provide order details, delivery information, or other relevant information needed to assist with the investigation.

An appropriate resolution will be determined based on the circumstances and available shipping information.

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11 / DAMAGED SHIPMENTS

If your package arrives with visible damage, please document the condition of the package and merchandise as soon as possible.

Photos may be requested, including:

  • The shipping package;

  • Shipping label;

  • Damaged area;

  • Product itself; and

  • Any relevant packaging material.

If the merchandise has been damaged during fulfillment or transportation, contact us at:

Gxycwl79187f@outlook.com

We will review the information and determine an appropriate resolution.

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12 / INTERNATIONAL SHIPPING

GRIT QUARTER may ship eligible orders to destinations outside the United States.

International deliveries may be subject to:

  • Customs inspections;

  • Import duties;

  • Taxes;

  • Brokerage charges;

  • Local handling fees; or

  • Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are generally the responsibility of the customer.

Customs procedures may also increase the overall delivery time.

GRIT QUARTER does not control the decisions or processing times of customs authorities.

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13 / MULTIPLE PACKAGES

Depending on inventory, fulfillment arrangements, or shipping logistics, products from the same order may occasionally be shipped separately.

When this occurs, customers may receive multiple tracking numbers and packages may arrive at different times.

Separate shipments do not necessarily indicate that an order has been incorrectly fulfilled.

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14 / RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to the sender because of:

  • Incorrect or incomplete address;

  • Refused delivery;

  • Failure to collect the package;

  • Multiple unsuccessful delivery attempts; or

  • Other delivery issues attributable to the recipient.

If a customer requests reshipment, additional shipping charges may apply.

If the customer does not request reshipment, any applicable refund may be adjusted for shipping or handling costs associated with the returned package.

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15 / HOLIDAY AND HIGH-VOLUME PERIODS

During major shopping events, holidays, promotional campaigns, or periods of unusually high order volume, processing and carrier transit times may be longer than normal.

Customers should take these potential delays into consideration when placing orders for time-sensitive occasions.

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16 / CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate delivery information;

  • Monitoring available tracking information;

  • Following applicable carrier delivery instructions;

  • Collecting packages when required; and

  • Contacting GRIT QUARTER promptly when a delivery problem occurs.

Failure to provide accurate information or follow delivery instructions may affect the available resolution.

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17 / SHIPPING AND RETURNS

Shipping issues and product returns are handled separately.

If you receive an incorrect, damaged, or qualifying defective product, please contact GRIT QUARTER before returning it.

Our Return & Refund Policy explains the applicable return conditions, return shipping responsibilities, refund procedures, and exchange options.

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18 / CONTACT INFORMATION

For questions concerning shipping, tracking, delivery problems, or address corrections, please contact:

GRIT QUARTER
MARY MARIE WILLIAMS
2711 REBECCA LYNN AV
BATON ROUGE, LA 70807
United States

Email: Gxycwl79187f@outlook.com

When contacting us about an order, please include your order number and, where available, your tracking number so we can assist you more efficiently.